IT Process Analyst

 

Description

Responsible for establishing and implementing quality control and compliance processes for the IT organization. Works closely with IT leaders to develop and implement an overall process maturity roadmap and plan for each IT functional area. Analyzes all elements of a process and judges its degree of adherence to the criteria of management and quality evaluation and control standards. Prepares inspection plans and instructions, prepares quality procedures, collaborate with technical experts, and performs audits. Analyzes and solves quality problems and participates in quality improvement projects. Evaluates documentation, measures process performance, records data and prepares formal reports. Position requires significant interaction with IT management staff and leadership. Additionally, the position requires strong communication skills and the ability to translate business objectives into measurable, testable requirements. Responsibilities include but are not limited to: Prepares inspection plans and perform audits. Analyzes all elements of the quality control system and evaluate the degree of adherence to the criteria of business objectives and industry standards. Diagnose quality control problems and recommend process improvements. Analyze IT processes and evaluate them for degree of adherence to the criteria of business objectives and industry standards. Analyze work procedures and practices. Uses statistical methods to diagnose and recommend solutions for inadequate quality control practices. Assist IT management in developing, implementing and maintaining a program for continuous improvement for the IT department. Participate in a planned program of professional development to remain current with industry and technology developments

Requirements

QUALIFICATIONS Bachelor's degree required, preferably computer related. 3 years experience in auditing, continuous process improvement or quality assurance in IT required. Certified Information System Auditor or ASE Quality Process Analyst or Quality Auditor preferred. ITIL process knowledge and ISO 20000/9001 knowledge required. ITIL Foundation Certification and/or ISO 20000/9001 experience preferred. Familiarity with all phases of IT systems development and operations life cycle is required. Demonstrated analytical and diagnostic skills required Familiarity with current technologies is desired; especially in complex, transaction-intensive web-based systems highly desired, preferable utilizing Service Oriented Architecture techniques is preferred. Excellent oral and written communication skills required Ability to work independently and interface collaboratively with development teams required